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Senior Manager (Nominations and Accounts Closure) - Contract job in Jurong West at Central Provident Fund Board

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Senior Manager (Nominations and Accounts Closure) - Contract at Central Provident Fund Board

Senior Manager (Nominations and Accounts Closure) - Contract

Central Provident Fund Board Jurong West Contract
123 SGD - 321 SGD/Month
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Job Responsibilities

The job holder will drive cross functional/inter-departmental processes and policy reviews, with the objectives of enabling prompt, effective and definite closure of CPF matters for members who need to close their accounts.

  • Perform policy and process reviews to govern and continuously evolve the withdrawals and CPF accounts closure
  • Review, refine and coordinate, across schemes/departments, including with other partner agencies, on matters relating to closure of CPF accounts
  • Manage a team to oversee end-to-end case management of members who are closing their CPF accounts
  • Lead projects and/or system enhancements by adopting a data-based approach in business decisions to streamline processes for better customer experience and operational efficiency

Required Attributes

  • Self-driven and resourceful, with a strong commitment to driving service and operational excellence
  • Ability to take a broad, strategic perspective to understand business needs and challenges.
  • Strong analytical, written and verbal communication skills
  • Inquisitive and ability to challenge effectively and manage conflicting stakeholders needs
  • Resilient to work under pressure, resourceful and ability to adapt and manage to ensure projects are in line with organizational goals and legislation

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Job ID: EMPSG0000912897

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