The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

Project Officer, Information Technology (Business Technology) - 1 year contract

JOB DESCRIPTION

The Information Technology Division (ITD) creates, implements and supports IT solutions and services to EDB and EDB customers.

As a Project Officer of IT Business Technology team, your key responsibilities include:

Analyse, enhance, test, troubleshoot and solve issues related to mission critical applications

  • Work with application development teams to analyse and design enhancements to systems according to user requirements
  • Liaise with relevant stakeholders to provide analysis, troubleshooting and operational support for applications
  • Support testing for user queries, incidents and new systems enhancements
  • Respond to user queries via various internal channels to guide users on the usage of applications
  • Create, maintain and manage relevant knowledge and processes related to applications
  • Run regular meetings to review key metrics for applications with stakeholders
  • Manage external vendors - including resourcing and scheduling to ensure continual support for applications

Provide change management support for project teams

  • Conduct application trainings for end users - including planning, organising and managing the logistics, material and administrative requirements for trainings and briefings
  • Work with the team to prepare communique on various medium to users on system/service changes and scheduled service disruption

JOB REQUIREMENTS

To meet the challenges of this role, you must have/be:

  • Diploma / Bachelor's degree in business information systems (IS), computer science or related field, or equivalent related IT experience
  • Minimum 2 years of working experience working in complex projects or application teams (experience in CRM systems, knowledge in .NET and integration protocol is preferable)
  • Strong analytical and problem solving ability. Resourceful and must be able to work with minimal supervision when required.
  • Proactive and self-motivated with the ability to focus on priorities and deliver in a fast paced environment
  • Internet-savvy and proficient in using MS Productivity Suite including Outlook, Word, PowerPoint, Excel and have (experience in project management tools such as JIRA, Confluence, MS Visio, MS project and MS TFS is preferable)
  • Service-oriented with strong interpersonal and communication (verbal and written) skills
  • A team player

  

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