As technology plays an increasingly bigger role in our everyday lives, many banks and financial institutions are taking strides to revolutionise the way they operate. Empowering customers and employees through a myriad of digital innovations, DBS is a prime example of what it means to be truly digital. In fact, DBS was the first bank to be named World's Best Digital Bank at the prestigious Euromoney Awards for Excellence this year. Further underlining DBS' commitment to excellence, the bank was recently named Best Employer in Singapore and in Asia Pacific by Aon Hewitt.
Branch Business Manager (BBM), Amy Teo Jun Mei, and Treasures Relationship Manager (TRM), Lewis Lim Zi Kai, tell us more about their rewarding journeys with DBS.
Describe your career progression at DBS and how the bank has ensured your continued growth.
Amy: While pursuing my part-time diploma, I worked as a service executive at DBS for over two years. I left the bank during my final year in school and re-joined DBS as a Relationship Manager (RM) upon graduation. I then progressed to become a Senior RM and was promoted to a BBM within two years.
I am very thankful for having supportive supervisors and senior leaders, who have provided me with valuable insights and guidance for my career growth. They taught me everything from sales management and operations to leadership. I was also nominated to be part of the DBS Talent Programme, which aims to groom employees to become future leaders of the bank.
People are at the heart of DBS, which is why the bank adopts the triple E approach to people development: Education, Experience, and Exposure. This enables employees to constantly learn and develop skillsets throughout their careers.
Lewis: I started out as an RM at the branch. The learning curve was steep as I had to handle complex corporate transactions and gain a great deal of knowledge within a short period of time. While the job was challenging, it built a good foundation for my current role as a TRM. DBS has been very good to me as I have been given plenty of opportunities to learn and grow. Apart from courses and leadership training programmes, the opportunity to explore different portfolios exemplifies DBS' commitment to developing and engaging its employees.
Amy Teo Jun Mei
Branch Business Manager
Give us a quick glimpse into your current jobs.
Amy: As a BBM, I am responsible for making decisions that account for the branch's overall profitability, operations and service delivery. Besides ensuring that my team adheres to service and regulatory compliance standards, I strive to develop a high-performance culture to attract, develop and retain high-performing sales and service staff.
Lewis: As a TRM, I help high net worth individuals and their families to build their wealth portfolio. I provide a differentiated suite of services including financial advice to meet the investment needs of our clients.
Lewis Lim Zi Kai
Treasures Relationship Manager
How has DBS harnessed digital technology to ease work processes?
Amy: As a DBS employee for nearly a decade, I have witnessed the bank's digital revolution over the years. Digitalisation has indeed made our day-to-day tasks much simpler and less time-consuming. For example, DBS is the first bank in Singapore where RMs can work on-the-go through the use of iPads. Furthermore, the ability to do everything online results in less paperwork for employees.
We also tap into data analytics to segment our customers and identify their unique needs. As a result, we are able to offer products and services that are tailored to the customers' needs.
Another way DBS embraces digitalisation is through platforms such as Internet Banking and the DBS digibank app. As customers can conduct transactions online, they do not have to spend time waiting to be served at branches. This enables us to manage queues at the branch, which in turn leads to joyful customers and employees!
Lewis: I am proud to be part of this digital journey. My friends and family members find the DBS Paylah! mobile app very useful in transferring funds and paying bills. In addition, many clients have complimented DBS' social media efforts. Facebook is a powerful tool that DBS has leveraged to gather ideas and feedback – we do not rely solely on forums and hotlines anymore!
What do you like best about working at DBS?
Amy: At DBS, employees are empowered to formulate, implement and own solutions. We are empowered to make our own decisions and take charge of our careers. On top of that, I have forged many meaningful friendships at work. In fact, some of my colleagues have become my best friends! This collegial environment makes work so much more enjoyable.
Lewis: Helping my clients plan for their golden years and seeing them smile gives me a sense of fulfilment. Additionally, DBS cultivates a meritocratic environment – as long as you strive, excel and believe in what you do, you will be recognised and rewarded. Employees are also given internal mobility opportunities, which allow them to take on different roles across departments or markets.